As stated in our terms and conditions, which every customer is required to mark that they agree to this policy, all sales that are placed on our site are final. Once a seller has confirmed the order that you placed, we are unable to make any exceptions to the all sales are final policy. With this policy, we are also unable to do any exchanges because all of the tickets on our site come from different sellers, so it would not be an even exchange.
If you no longer wish to attend the event with the tickets you originally purchased, we recommend trying to resell your tickets to friends or family members via social media or through a classified add.
If you purchased ticket insurance from Allianz Global Event Ticket Insurance when you placed your order, you can contact them here for more information about their policies.